Terms & Conditions for BRAND MULE

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Brand Mule Marketing ("Brand Mule," "we," or "us") -(DBA of Riddell Studios, LLC) , concerning your access to and use of our website (the “Site”).

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all of these Terms, you are expressly prohibited from using the Site and must discontinue use immediately.

2. Intellectual Property Rights

Unless otherwise indicated, the Site and all content on the Site are our proprietary property or are licensed to us. This includes, without limitation, all source code, databases, functionality, software, website designs, text, graphics, photographs, video, and audio (collectively, the “Content”), as well as any trademarks, service marks, and logos (the “Marks”). The Content and Marks are protected by applicable intellectual property laws, including copyright and trademark laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, sell, license, or otherwise exploit any Content or Marks for any commercial purpose without our express prior written permission.

3. User Representations

By using the Site, you represent and warrant that:

• You have the legal capacity to enter into these Terms and agree to comply with them.

• You will use the Site only for lawful purposes and in accordance with all applicable laws and regulations.

• You will not access the Site through automated or non-human means (including bots, scrapers, or scripts) without our prior written permission.

• Your use of the Site will not violate any applicable law or regulation or infringe the rights of any third party.

• Age Restriction (18+) - By using this Site and/or opting in to receive SMS messages from {company_name}, you represent that you are at least eighteen (18) years old. We do not knowingly collect information from, market to, or send SMS messages to individuals under 18. If we learn that a user is under 18, we may terminate access and/or remove their information as permitted by law.

4. Marketing Information, Estimates, and Scheduling

Informational Purposes Only:
Any information provided on this Site—including service descriptions, general timelines, pricing examples, or marketing performance discussions—is provided for general informational purposes and does not constitute a binding offer.

Estimates and Proposals:
Any pricing, scope, proposal, or estimate provided through this Site, by email, or during a consultation is preliminary unless expressly stated otherwise in a signed written agreement.

Scheduling and Consultations:
Submitting a contact form, booking request, or consultation request does not guarantee availability or confirmation. Appointments and project start dates are confirmed only after verification by our team and any required onboarding steps.

Right to Refuse Service:
We reserve the right to refuse service or discontinue engagement where appropriate, including (without limitation) for abusive behavior, non-payment risk, suspected fraud, or requests that violate applicable laws or third-party platform policies.

5. Payments, Refunds, and Cancellations

Payments:
Unless otherwise agreed to in a written agreement, payment terms are due in accordance with the invoice or applicable service agreement. Late payments may result in paused work, delayed deliverables, or suspension of access to services and/or accounts we manage.

Cancellations and Rescheduling:
If you need to cancel or reschedule a meeting, call, or appointment, please provide at least 24 hours’ notice. We reserve the right to charge a fee for missed appointments or cancellations made without sufficient notice when applicable.

No Guaranteed Outcomes:
Marketing and advertising performance can be affected by many factors outside our control (including platform changes, seasonality, competition, website performance, compliance, and budget). Unless explicitly stated in a signed agreement, we do not guarantee specific results, rankings, lead volume, or revenue outcomes.

6. Prohibited Activities

You may not access or use the Site for any purpose other than that for which it is made available. You agree not to:

• Systematically retrieve data or content from the Site to create or compile a collection, database, or directory without our written permission.

• Use the Site to harass, abuse, defame, or harm any person or entity.

• Disparage, tarnish, or otherwise harm, in our judgment, us and/or the Site.

• Engage in unauthorized framing of or linking to the Site.

• Attempt to interfere with the Site’s security-related features, including features that prevent copying of Content.

7. Disclaimers

The Site is provided on an “as-is” and “as-available” basis. Your use of the Site is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, in no event will we, our owners, employees, contractors, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or other damages arising from or related to your use of the Site, even if we have been advised of the possibility of such damages.

9. Governing Law

These Terms and Conditions shall be governed by and defined in accordance with the laws of the State of Ohio, without regard to conflict of law principles. You agree that any dispute arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Ohio, and you consent to personal jurisdiction in those courts.

10. Modifications and Interruptions

We reserve the right to change, modify, or remove content from the Site at any time and for any reason, at our sole discretion, without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

11. SMS Messaging Terms

By providing your mobile number, you consent to receive SMS messages from Brand Mule related to appointment confirmations, scheduling updates, reminders, and relevant business communications.

• You may cancel SMS messages at any time by texting “STOP”.

• After texting “STOP,” you will receive a confirmation message and will no longer receive SMS messages from us.

• To rejoin, sign up again as you did initially.

• For assistance, reply “HELP” or contact us at (513) 292-8478.

• Message and data rates may apply. Message frequency may vary.

• Carriers are not liable for delayed or undelivered messages.

For privacy-related inquiries, please refer to our Privacy Policy on the Site.

Brand Mule Contact Information

Brand Mule
472 Windsor Park Dr, Dayton, OH 45459
Phone: (513) 292-8478

You may also reach out to us through the contact form on our website or by phone during our business hours (8:00 AM to 4:00 PM, Monday through Friday). We value your privacy and will do our best to address any questions or issues you have regarding your personal data.

Thank you for trusting Brand Mule with your marketing needs. We appreciate your business and are dedicated to keeping your personal information safe and respecting your communication preferences.