Terms of use

Using this site

Use the site for its purpose: learning about our services and getting in touch. Don't try to break it, overload it, scrape it in bulk, get into areas you weren't given access to, or use it for anything illegal.

Quotes and client work

What's on this site is information, not an offer. Prices, examples and results shown are illustrations. Paid work is covered by the proposal or agreement you sign with us. If anything in that agreement conflicts with these terms, the signed agreement wins.

The client portal

Portal accounts are for our clients and the people they invite.

• Your login is yours. Keep your password private and tell us right away if you think someone else has used your account. You're responsible for what happens under your account and the accounts you invite.
• Your data stays yours. Information you or your customers put into the portal belongs to you. We use it to do the work for you, as described in our privacy policy and your agreement with us.
• Calling, texting and emailing your customers. When you use the portal to call, text or email people, you are the sender. You're responsible for having their permission where the law requires it, for honoring opt-outs and do-not-call requests, and for following the laws that apply, including the Telephone Consumer Protection Act, the CAN-SPAM Act, and call-recording consent laws in your customers' states.
• We can pause access to protect your customers, other clients or our systems, for example if an account is used to send unwanted messages. We'll tell you why.

Text messages

If you opt in, we (or a business whose messaging we run) may send you text messages about your inquiry, appointments or offers. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Full details are on our SMS terms page.

Phone calls

Calls to and from us, and calls made through our client portal, may be recorded for quality, training and record keeping.

Our content

The site's text, design, images and code belong to Brand Mule or the people who licensed them to us. Don't copy or reuse them without permission. Ownership of work we make for clients is set by the client's agreement with us.

Other companies' services

The site and portal link to and rely on services run by other companies, such as maps, payment processors and phone carriers. We don't control those services and aren't responsible for them. Their own terms apply.

No guarantees

We work hard to get results, but marketing results depend on things we don't control, and we don't promise any particular number of leads, calls or sales. The site and portal are provided "as is." To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose.

Limits on liability

To the fullest extent the law allows, Brand Mule isn't liable for indirect, incidental or consequential damages, or for lost profits, arising from your use of the site or portal. Our total liability for any claim about them is limited to the greater of $100 or what you paid us in the 12 months before the claim. A signed client agreement may set different terms, and if it does, those apply.

If you misuse the portal

If a claim is brought against us because of how you used the portal, including calls, texts or emails you sent without the required permission, you agree to cover our reasonable costs of dealing with it.

Ohio law

These terms are governed by Ohio law. Any dispute goes to the state or federal courts in Montgomery County, Ohio.

Changes

We may update these terms. When we do, we'll change the date at the top. Using the site or portal after a change means you accept the new terms.

Questions

Email contact@brandmule.com or call (937) 777-9141. See also our privacy policy.